Learn how teams use Pragma to unlock the full potential of their shared knowledge.
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Customers appreciate quick, accurate responses. When your team can find information quickly and collaborate effectively, it can drastically improve response times and accuracy. This, in turn, can improve customer satisfaction and help reduce the number of support tickets.
When surfacing knowledge, content, and articles from verified business knowledge sources, Support teams can quickly reduce customer escalations with ‘one-time’ customer responses.
Reduce time spent searching for relevant materials with a self-serve enterprise search via your sidebar extension to reduce response and handling times.
It’s easy to get the message across using snippet templates, sentence rephrasing and shortening, article links and file attachments - so the tricky client questions are comprehensively handled.
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Enable your client-facing teams to sell faster, spending less time searching for answers and more time engaging with clients, for more efficient sales cycles and quicker time-to-first quota.
Enable your client-facing teams to sell faster, spending less time searching for answers and more time engaging with clients, for more efficient sales cycles and quicker time-to-first quota.
Use AI to create knowledge from locked data sources or create and curate your own knowledge library. Take control of messaging to amplify best practices with verified answers.
Use data-driven, actionable insights to understand what customers are asking and where knowledge gaps exist. By clustering client interactions spotlight the areas where your teams need support the most.
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Find information in real-time. No waiting hours or days for Product or Support to respond. Surface knowledge or content to meet your client needs wherever you work.
Find verified, curated, or recently used responses at any stage of your sales cycle - discovery, demo, objection handling, negotiation, procurement - and know you are sharing relevant knowledge or content.
Contribute to tribal knowledge by tagging and adding best email templates, files, or folders. With collaboration you can respond to clients with effective, value-based messaging.
Shorten sales cycles and increase opportunity win rates by finding and sharing the right knowledge at the right time, for a more predictable customer journey and pipeline funnel.
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Pragma will be by your side to make sure you have easy access to all the knowledge and know how you need.
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